- FREQUENTLY ASKED QUESTIONS -

Are out-of-stock items restocked ?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Will I receive the same product that I see in the photo ?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

How can I be sure that I've made my purchase correctly ?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service :

Can I remove items from my order ?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

What should I do if I receive a faulty item ?

MViatge.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service :

What should I do if I receive an incorrect item ?

If you were to accidentally receive an item that you did not order, please contact our customer service :

What should I do if my promo code does not work ?

If your coupon code does not work, we invite you to check the conditions of validity (dates, type of articles concerned, other promotions applied to the articles ...).

Then make sure that you have entered the code without spaces and respect the characters in lowercase and uppercase letters.

How to choose the right size ?

To help you choose the right size, we offer a guide. This one is available in "information" or directly by pressing the icon "Click here" below.

How can I contact customer service ?

You can contact us by email via the form "contact" on our site MViatge.com. You can access it directly by clicking on the icon "Click here" below.